Pantry Pal

Pantry Pal provides convenient, dignified, and contactless access to food for neighbors in need. Through a stand-alone, controlled access refrigerated kiosk, Pantry Pal enables neighbors to access food during non-traditional hours and in areas where other resources may not be available. Pantry Pal kiosks are not meant to replace our partner agencies but increase food security in the community.

Locations

Eligibility & Access

1. Residents of 13076, 13036, 13167 or 13044 zip codes (Hastings, NY); or
   Residents of 13158, 13052, 13159, or 13101 zip codes (Truxton, NY)
2. Meet The Emergency Food Assistance Program (USDA TEFAP) income eligibility criteria
   
3. Provide basic household demographic information
4. Have a valid email and phone number

To access the Pantry Pal kiosk for the first time, neighbors must enroll by calling Food Bank of Central New York at (315) 437-1899 ext. 282. After the initial setup, neighbors can use the online ordering system to receive assistance when needed. Neighbors can access the Pantry Pal kiosk one (1) time every 30 days.

Groceries

Neighbors can choose from pre-packaged fresh fruit and vegetable boxes in addition to shelf-stable (dry goods) grocery packages. 

Benefits of Pantry Pal

• Access to fresh produce every month
• Convenient pick-up times

How Pantry Pal Works

1. Place your order: Select the grocery items you need and submit your order.
2. Wait for delivery: The Food Bank will deliver your order to the Pantry Pal kiosk during our weekly restock.
3. Get notified: Neighbors receive a text or email when your grocery package is ready for pickup.
4. Pick up on time: Pick up your order by 11:59 pm the day after you're notified to keep your items fresh! You can place one (1) order every 30 days.

Questions?

For more information on Pantry Pal, please call (315) 437-1899 ext. 282 or email pantrypal@foodbankcny.org.